DSC763: Customer Analytics Case Study, UiTM, Malaysia A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services
| University | Universiti Teknologi MARA (UiTM) |
| Subject | DSC763: Customer Analytics |
A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services and increase the Net Promoter Score.
Therefore, the Head of the Consumer Business division has proposed a Customer Analytics project for the company. With this project, the company is able to:
- Calculate NPS based on customer feedback surveys and analyze the results to identify areas for improvement.
- Segment customers into different groups based on NPS scores and analyze the factors that contribute to high or low scores.
- Analyze call logs to identify common customer complaints and network issues and use this information to improve network quality and resolve customer issues more effectively.
- Use billing information to analyze customer spending patterns and identify opportunities for upselling and cross-selling.
- Use predictive analytics to identify customers at risk of low NPS scores and proactively reach out to them with personalized offers and incentives to improve their experience.
Get Help By Expert
If you're in search of professional assistance with your essay writing tasks, then Assignmenthelper.my is the ideal solution for you! Our team of experienced professionals provide comprehensive help and guarantee error-free essays each time. And if ever you are not completely satisfied with our products, just let us know - we'll make sure to tweak it until it's perfect. Plus, all our assignment help services come at a price that won't leave your pockets empty!
Recent Solved Questions
- Essentials of Fintech Assignment, APU, Malaysia The Securities Commission Malaysia (SC) is keen to work with intermediaries and financial technology (fintech) providers
- Sustainable Project Management Assignment, OUM, Malaysia Sustainable Development Decision Making Decision-making for sustainable project management can be a very arduous
- Regulatory Perspectives for Plant Molecular Farming (PMF) in Malaysia
- Business Law Assignment, APU, Malaysia Shaun is a fitness model and an influencer. The content covers the importance of fitness and healthy diets
- FA113: Financial Accounting 1 Assignment, RCC, Malaysia The following is the list of transactions for the month of January 2020 for Comfort Furniture a small furniture retailer
- Principle of Marketing Report, UON, Malaysia Business knows that they cannot appeal to all buyers in their markets or at least not to all buyers in the same way
- Analyse the challenges for the business to go international using digital marketing and give suggestions to overcome the challenges: Digital Marketing, Assignment, Malaysia
- OPM560 Supply Chain Management and Logistics Management Assignment 3
- FIN30014: Financial Risk Management Case Study, SUT, Malaysia Identify ONE financial risk faced by Alphabet Inc given the above scenario Systematically review and critically evaluate research from a variety
- Strategic Management Assignment, ASB, Malaysia Strategic management is the ongoing planning, monitoring, analysis, and assessment of all necessities an organization
