DSC763: Customer Analytics Case Study, UiTM, Malaysia A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services
| University | Universiti Teknologi MARA (UiTM) |
| Subject | DSC763: Customer Analytics |
A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services and increase the Net Promoter Score.
Therefore, the Head of the Consumer Business division has proposed a Customer Analytics project for the company. With this project, the company is able to:
- Calculate NPS based on customer feedback surveys and analyze the results to identify areas for improvement.
- Segment customers into different groups based on NPS scores and analyze the factors that contribute to high or low scores.
- Analyze call logs to identify common customer complaints and network issues and use this information to improve network quality and resolve customer issues more effectively.
- Use billing information to analyze customer spending patterns and identify opportunities for upselling and cross-selling.
- Use predictive analytics to identify customers at risk of low NPS scores and proactively reach out to them with personalized offers and incentives to improve their experience.
Get Help By Expert
If you're in search of professional assistance with your essay writing tasks, then Assignmenthelper.my is the ideal solution for you! Our team of experienced professionals provide comprehensive help and guarantee error-free essays each time. And if ever you are not completely satisfied with our products, just let us know - we'll make sure to tweak it until it's perfect. Plus, all our assignment help services come at a price that won't leave your pockets empty!
Recent Solved Questions
- Human Resource Management Report, APU, Malaysia Each student is required to identify one organization that has a specialized Human Resource Department
- CES3013: Social and Current Issues in Computing Assignment, UOW, Malaysia Evaluate the implications of social and ethical issues in the development of information systems. Demonstrate awareness of the nature
- BHMC3004: Statistical Analysis for Communication Assignment, UOG, Malaysia Briefly explain how this could be done
- PSY231: Evolutionary Psychology Essay, MUM, Malaysia You are required to select one topic or issue from any area of psychology, and explain how the issue can be viewed from an evolutionary psychology perspective
- Business and Law Assignment, TU, Malaysia To deliver 200 bags of brown rice at the price of RM 4000 to Tinggi Mini Market
- BBF305/03: Investment and Portfolio Management Assignment, WOU, Malaysia Evaluate the three mutual funds using Sharpe and Treynor measure and Given the risk-free rate is 5%
- Economics Report, UON, Malaysia Globally the number of people living in extreme poverty declined from 36 percent in 1990 to 10 percent in 2015
- TCP1101: In this assignment, you will implement an assembly language interpreter that will run assembly language instructions: programming Assignment, MMU, Malaysia
- Business Strategy and Leadership Assignment, ASB, Malaysia Multiple problems confront an organization in a fiercely competitive business climate. This means that a company’s
- Which AI models are utilized for software defect prediction, and are there emerging models gaining traction?: Research Paper Malaysia
