MQA/FA1334 Bachelor of Science in Project and Facility Management with Honours OUM Assignment Sample Malaysia

The MQA/FA1334 Bachelor of Science in Project and Facility Management with Honours is an academic program designed to equip students with the knowledge, skills and competencies needed to manage complex projects and facilities effectively. Offered by Open University Malaysia (OUM), this course is aimed at providing students with a comprehensive understanding of project management principles and practices, as well as facility management techniques.

The course is structured to enable students to acquire the necessary knowledge and skills in various areas of project management, including project planning, risk management, cost management, procurement management, and human resource management. In addition, students will also be exposed to the latest trends and technologies in facility management, including sustainable building practices, energy management, and maintenance and repair strategies.

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Assignment Task 1: Apply theoretical and practical knowledge in managing the organisational support services related to project and facility management.

Organizational support services related to project and facility management are crucial for the successful operation of any organization. These services include maintaining buildings and equipment, managing projects, and providing administrative and logistical support.

Theoretical Knowledge:

1. Project Management: A sound understanding of project management is essential to manage organizational support services related to project management effectively. The project management body of knowledge (PMBOK) provides a framework for managing projects, including initiating, planning, executing, monitoring and controlling, and closing projects.
2. Facility Management: Facility management involves the management of physical assets such as buildings, equipment, and infrastructure. A comprehensive understanding of facility management best practices and standards is necessary to ensure that facilities are efficiently managed and maintained.
3. Service Delivery: The delivery of support services requires a customer-centric approach to ensure that organizational goals are met. The Service Delivery framework provides a structured approach to the design, delivery, and improvement of services.

Practical Knowledge:

1. Technology: Technology plays a significant role in managing support services. Using technology tools such as facility management software, project management tools, and communication tools can help organizations to manage support services effectively.
2. Communication: Effective communication is essential to manage support services. Clear communication channels must be established to ensure that all stakeholders are kept informed of the status of support services.
3. Continuous Improvement: Continuous improvement is essential to ensure that support services are meeting organizational needs. Feedback mechanisms should be established to gather feedback from stakeholders, and this feedback should be used to identify areas for improvement.
4. Outsourcing: Outsourcing support services can help organizations to manage these services more efficiently. However, outsourcing requires careful planning and management to ensure that the service provider is delivering the required services effectively.

Assignment task 2: Coordinate organisation support services in the field of specialisation and implement critical and creative solutions in meeting the needs of organisation vision and mission.

1. Identify organizational goals: The first step in coordinating organizational support services is to identify the goals of the organization. This includes the vision, mission, and objectives of the organization. You need to understand what the organization is trying to achieve and the strategies they have put in place to achieve these goals.
2. Assess needs: Once you have identified the organizational goals, you need to assess the needs of the organization. This involves identifying the resources required to achieve the goals, including the skills, expertise, and infrastructure required.
3. Plan and prioritize: After assessing the needs of the organization, you need to develop a plan to meet those needs. This involves prioritizing the activities and resources required to achieve the goals. You should also identify the stakeholders involved in achieving the goals and how they can contribute.
4. Implement solutions: Once you have developed a plan, you need to implement the solutions. This involves coordinating and managing the resources required to achieve the goals. You need to ensure that the activities are aligned with the organizational goals and that the stakeholders are involved in the process.
5. Evaluate and monitor progress: Finally, you need to evaluate and monitor the progress of the activities. This involves assessing whether the solutions implemented are meeting the needs of the organization and whether they are aligned with the organizational goals. You need to make adjustments as necessary to ensure that the organization is on track to achieve its goals.

Assignment Task 3: Adapt appropriate tools, techniques, and resources in solving problems that arise in every stage of project and facility management to solve the project dispute as well as facility strategy and operational problems.

There are several tools, techniques, and resources that can be used to solve problems that arise in project and facility management. Here are a few examples:

1. Root Cause Analysis (RCA): RCA is a problem-solving technique that helps identify the underlying causes of a problem. By identifying the root cause(s), it becomes possible to address the problem effectively and prevent it from recurring in the future.
2. SWOT Analysis: SWOT analysis is a strategic planning tool used to identify and evaluate the strengths, weaknesses, opportunities, and threats of a project or facility. It helps identify areas that require improvement and areas where the project or facility has a competitive advantage.
3. Project Management Software: Project management software helps manage projects efficiently by providing tools for scheduling, resource allocation, budgeting, and communication. Some popular project management software include Trello, Asana, and Microsoft Project.
4. Facility Management Software: Facility management software helps manage facilities by providing tools for asset management, maintenance scheduling, and space allocation. Some popular facility management software include IBM TRIRIGA, ARCHIBUS, and FMX.
5. Benchmarking: Benchmarking involves comparing the performance of a project or facility with that of industry peers or best practices. This helps identify areas where the project or facility can improve its performance.
6. Expert Opinion: Expert opinion involves consulting with subject matter experts who have experience in project or facility management. They can provide valuable insights and advice on how to solve complex problems.

By using these tools, techniques, and resources, project and facility managers can solve problems that arise during the different stages of a project and facility’s lifecycle.

Assignment Task 4: Apply appropriate interpersonal skills to work with others as a team in the management processes such as planning, organising, and implementing that involved with the field of project and facility management.

When working with others as a team in project and facility management, it’s important to use appropriate interpersonal skills to facilitate effective communication, collaboration, and problem-solving. Here are some key skills to apply:

1. Active listening: This involves focusing on what others are saying, asking questions for clarification, and paraphrasing to ensure understanding. This skill helps build rapport and trust among team members, as well as identify potential issues or misunderstandings before they escalate.
2. Communication: Effective communication involves being clear, concise, and respectful in your interactions with team members. This includes using appropriate language and tone, asking for feedback, and being open to others’ perspectives.
3. Collaboration: Working collaboratively involves sharing responsibilities and ideas, compromising when necessary, and respecting others’ contributions. This skill is essential for successful project and facility management, as it helps ensure that everyone is working towards the same goals and objectives.
4. Conflict resolution: Conflicts are inevitable when working in teams, so it’s important to be able to resolve them in a constructive and respectful manner. This involves active listening, identifying common ground, and finding mutually agreeable solutions.
5. Time management: Effective time management involves prioritizing tasks, setting realistic deadlines, and staying organized. This skill is crucial in project and facility management, where deadlines and schedules are often tight and multiple tasks need to be completed simultaneously.

By applying these interpersonal skills, you can work effectively with others as a team in the management processes of planning, organizing, and implementing in project and facility management.

Assignment Task 5: Communicate effectively with project teams and service providers to create a conducive work environment.

To communicate effectively with project teams and service providers to create a conducive work environment, there are a few key steps you can take:

1. Clearly define goals and expectations: It’s important to establish clear goals and expectations from the beginning of a project. This helps ensure that everyone is on the same page and understands what is expected of them.
2. Use clear and concise language: When communicating with your team or service providers, it’s important to use clear and concise language. Avoid using technical jargon or complicated terms that may confuse others.
3. Listen actively: Effective communication is a two-way street. Make sure to listen actively to what others are saying and ask questions to clarify anything that is unclear.
4. Provide regular updates: Keep everyone in the loop by providing regular updates on the progress of the project. This helps to ensure that everyone is aware of any changes or issues that may arise.
5. Foster a positive working relationship: Building a positive working relationship with your team and service providers can go a long way in creating a conducive work environment. Encourage open communication and collaboration to foster a sense of teamwork and shared responsibility.

By following these steps, you can effectively communicate with your project team and service providers to create a work environment that is conducive to productivity and success.

Assignment Task 6: Operationalise the contents management system in managing organisation information and data regarding organisation resources, market, and the current trend of the organisation core business to produce a viable business proposition.

To operationalize a content management system (CMS) for managing organizational information and data related to resources, market, and the current trends of the organization’s core business, follow these steps:

1. Identify the key organizational resources, such as human capital, financial capital, physical assets, and intellectual property.
2. Create a centralized content repository that stores all relevant information and data related to these resources. This repository should be accessible by authorized users within the organization and should have appropriate security measures in place to protect sensitive data.
3. Define metadata standards for the content stored in the repository. This will help ensure that the content is properly categorized, tagged, and searchable.
4. Develop a content management plan that outlines how the CMS will be used to manage and maintain the organizational information and data. This plan should include policies and procedures for content creation, approval, publishing, archiving, and retrieval.
5. Establish roles and responsibilities for managing the CMS. This may involve designating a content manager, content creators, and content reviewers who are responsible for ensuring that the information and data in the CMS are accurate, up-to-date, and relevant to the organization’s needs.
6. Use analytics and other tools to track the usage and effectiveness of the CMS. This will help identify areas for improvement and ensure that the CMS is contributing to the organization’s overall success.
7. Continuously monitor and update the CMS to ensure that it remains current and relevant to the organization’s changing needs.

By following these steps, you can effectively operationalize a CMS for managing organizational information and data related to resources, market, and the current trends of the organization’s core business. This will enable the organization to produce a viable business proposition based on reliable and accurate information and data.

Assignment Task 7: Determine the favorable of the construction project and facility management project using quantitative and qualitative methods.

Determining the feasibility of a construction project and facility management project requires a combination of quantitative and qualitative methods. Quantitative methods involve numerical analysis and modeling to evaluate various factors such as costs, risks, benefits, and timelines. Qualitative methods, on the other hand, involve subjective evaluations based on expert opinions, market trends, and stakeholder feedback. Here are some ways to apply both quantitative and qualitative methods to assess the feasibility of construction and facility management projects:

Quantitative Methods:

1. Cost-benefit analysis: This involves identifying the potential costs and benefits of a project and comparing them to determine whether the project is economically viable.
2. Financial modeling: This involves using financial data to create projections of revenue, expenses, and profits to determine whether the project is financially viable.
3. Risk analysis: This involves identifying and assessing potential risks associated with the project, such as market risks, technical risks, and environmental risks, and developing strategies to manage them.
4. Timeline analysis: This involves developing a project schedule and analyzing the feasibility of meeting deadlines and completing the project within a given timeline.

Qualitative Methods:

1. Market research: This involves conducting surveys, focus groups, and interviews with potential customers, suppliers, and other stakeholders to determine the demand for the project and gather feedback.
2. Expert opinion: This involves consulting with experts in the construction and facility management fields to obtain their opinions on the feasibility of the project.
3. Stakeholder analysis: This involves identifying and analyzing the interests, needs, and concerns of various stakeholders, such as employees, customers, suppliers, and local communities.
4. Sustainability analysis: This involves evaluating the environmental, social, and economic impact of the project and identifying ways to minimize negative impacts and maximize positive impacts.

By using a combination of both quantitative and qualitative methods, project managers can gain a comprehensive understanding of the feasibility of a construction project and facility management project. This will enable them to make informed decisions and develop effective strategies to ensure the success of the project.

Assignment Task 8: Provide constructive guidance and leadership towards the successful completion of a project and facility management works.

As a leader overseeing a project and facility management works, it is important to provide guidance and support to your team to ensure the successful completion of the project. Here are some constructive steps you can take:

1. Clearly define project goals and expectations: Ensure that everyone on the team understands the project goals and expectations from the outset. Clearly communicate the scope, budget, timeline, and any other relevant details.
2. Set up a detailed project plan: Work with your team to create a detailed project plan that includes milestones, deadlines, and deliverables. Make sure everyone knows what their responsibilities are and what is expected of them.
3. Develop a communication plan: Establish an effective communication plan to ensure everyone is kept informed of progress, challenges, and changes to the plan. Hold regular meetings and check-ins to keep everyone on the same page.
4. Assign responsibilities and roles: Ensure that each team member understands their responsibilities and roles on the project. Assign tasks and delegate responsibility according to each team member’s strengths and expertise.
5. Provide ongoing support and training: Provide ongoing support and training to your team throughout the project. Ensure that they have the necessary resources, tools, and training to complete their tasks effectively.
6. Monitor progress: Regularly monitor progress to ensure that the project is on track and any issues are identified and addressed promptly. Use key performance indicators (KPIs) to measure progress and ensure that the project is meeting its objectives.
7. Celebrate successes and learn from failures: Celebrate successes and milestones achieved along the way. However, don’t shy away from failures or setbacks. Use them as opportunities to learn and improve processes for future projects.

By following these steps, you can provide constructive guidance and leadership to your team to ensure the successful completion of the project and facility management works.

Assignment Task 9: Pursue further studies and upgrade personal skills for career development and improvement in meeting the industry needs.

Pursuing further studies and upgrading personal skills can be a great way to enhance your career development and meet the evolving needs of your industry. Here are a few steps you can take to achieve this:

1. Identify your goals: Start by identifying what you want to achieve through further studies and skill upgrades. Do you want to specialize in a particular area, gain new skills, or advance to a higher position? Understanding your goals can help you choose the right programs and courses.
2. Research your options: Look into different programs and courses that align with your goals. Consider factors such as cost, duration, reputation, and accreditation. You may also want to explore online courses or certifications if you have limited time or financial resources.
3. Develop a plan: Once you’ve identified your goals and researched your options, develop a plan for how you will pursue further studies and skill upgrades. This may involve taking courses part-time while working, taking a sabbatical to focus on full-time studies, or pursuing a combination of online and in-person programs.
4. Seek support: Consider seeking support from your employer or professional network. Your employer may offer tuition reimbursement or other resources to help you achieve your career development goals. You can also connect with mentors or colleagues who have pursued similar paths and can offer guidance and support.
5. Stay committed: Pursuing further studies and skill upgrades can be challenging, but it’s important to stay committed to your goals. Set realistic expectations, stay organized, and make time for studying and learning. Remember that the investment you make in your education and skills can pay off in your career over the long term.

Assignment Task 10: Develop their capacity and willingness to organise and manage a business venture in the area of project and facility management.

Developing the capacity and willingness to organize and manage a business venture in the area of project and facility management requires a combination of knowledge, skills, and mindset. Here are some steps that can help:

1. Gain Knowledge: To become an effective business leader in project and facility management, you need to have a solid understanding of the industry, the market, the customers, and the competition. You should also have knowledge of management concepts such as strategic planning, financial management, human resource management, and marketing.
2. Develop Skills: Building a business venture requires a range of skills, including project management, financial analysis, negotiation, marketing, and communication. As an aspiring business owner, you can take courses, attend workshops, and participate in networking events to develop these skills.
3. Build a Team: A successful business venture requires a strong team of professionals with diverse skills and expertise. As a business leader, you need to identify and recruit the right people for your team, and ensure that they have the necessary resources and support to perform their duties effectively.
4. Create a Business Plan: A well-structured business plan is essential for any business venture. It should include a detailed description of your business, its objectives, strategies, financial projections, and marketing plans. This plan will help you stay focused on your goals and monitor your progress.
5. Seek Funding: Most business ventures require some form of funding to get off the ground. You can explore different funding options, such as venture capital, angel investors, loans, or crowdfunding. To attract investors, you need to have a solid business plan and demonstrate your ability to execute your vision.
6. Embrace Continuous Learning: Running a business venture is a continuous learning process. You need to stay abreast of industry trends, new technologies, and best practices. You can do this by attending conferences, reading industry publications, and networking with other professionals.
7. Cultivate a Positive Mindset: Building a business venture requires persistence, resilience, and a positive attitude. You need to believe in yourself and your vision, and be willing to take calculated risks. You should also be open to feedback, learn from your mistakes, and celebrate your successes.

By following these steps, you can develop the capacity and willingness to organize and manage a business venture in the area of project and facility management.

Assignment Task 11: Create awareness among those involved in project and facility management on health and safety, values, ethics, moral and legal issues as required in profession.

1. Provide training and education: To ensure that individuals involved in project and facility management are aware of health and safety, values, ethics, moral, and legal issues, it is important to provide them with adequate training and education. This can include workshops, seminars, online courses, and other forms of training that focus on these areas.
2. Set standards and expectations: Establishing standards and expectations for health and safety, values, ethics, moral, and legal issues within the organization can help to create a culture of awareness and accountability. This can include establishing codes of conduct, policies, and procedures that clearly outline the expectations for behavior and actions.
3. Encourage open communication: It is important to create an environment where individuals feel comfortable communicating about health and safety, values, ethics, moral, and legal issues. Encourage open communication by providing channels for reporting concerns and ensuring that individuals feel safe to speak up without fear of retaliation.
4. Lead by example: As a leader or manager, it is important to lead by example and demonstrate a commitment to health and safety, values, ethics, moral, and legal issues. This can include modeling appropriate behavior, enforcing policies and procedures, and holding individuals accountable for their actions.
5. Stay up-to-date: Stay informed about the latest trends and developments in health and safety, values, ethics, moral, and legal issues within the profession. This can include attending conferences, participating in professional organizations, and reading industry publications.

By following these tips, those involved in project and facility management can create a culture of awareness and accountability around health and safety, values, ethics, moral, and legal issues within their organizations.

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